What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email along with the link to track your order. Or, you can track the status of your order from "Track Your Order" page on our website.

What is the status of my order?

Your order is only eligible to be cancelled and modified within 24 hours of placing the order. After that time, the order is locked for processing and can no longer be cancelled.

What payment methods do you accept?

You can purchase on our website using a debit, credit card. Additionally, we support Apple Pay, Google Pay, Meta Pay, Shop Pay, and other wallets. You can choose these payment methods at checkout.

I placed an order but didn’t receive a confirmation email. What’s going on?

Make sure your email is correct when you place an order. If you can’t find it in your inbox, please check your SPAM folder. If you will not find it in SPAM contact us at customer@wakinar.com.

My order has arrived but the product is wrong/damaged, what should I do?

Most orders arrive without problem, but in case of problem contact us at customer@wakinar.com by sending us the photos of the damaged or erroneous product with the order number.

What if my tracking number isn’t working?

Generally the tracking number takes 2 to 3 days to appear in the carrier’s system and normally you will receive it automatically by email. If it doesn’t work or you won’t receive it after a few days, please contact our support team at customer@wakinar.com.