Returns & Refund Policy

Your Satisfaction, Our Priority

At Wakinar, we craft every Spare Tire Cover with care, designed by our R&D and Marketing team in Vietnam to ensure quality and style. If something’s not right, we’ll make it simple and fair to fix.

Returns

  • 30-Day Return Window: You have 30 days from delivery (per tracking) to request a return. After 30 days, returns cannot be accepted.
  • Eligibility:
    • Your Spare Tire Cover must be new, unopened in its original packaging, or never used, with tags intact.
    • Include your receipt or proof of purchase (e.g., order confirmation email).
  • How to Return:
    • A prepaid shipping label is included in the package for your convenience.
    • Pack the item securely and ship it back using the provided label.
    • We’ll email you once the return is received.
  • Important Note: Returns without the provided prepaid label may not be accepted—always use the label included in your package.

Faulty, Damaged, or Incorrect Items

  • Report: Contact us within 7 days of delivery if your Spare Tire Cover is damaged, defective, or incorrect.
  • Process:
    • Send clear photos of the issue to us.
    • Use the prepaid return label included in your package (we cover the cost).
    • If you use your own carrier, we cannot refund those shipping costs.
  • Resolution: After inspection, we’ll email you within 2-3 business days about your refund or replacement.

Exchanges

  • Exchange Process: We accept exchanges for new, unopened Spare Tire Covers in their original packaging.
    • Follow the same return process using the prepaid label included in your package.
    • Once we receive the item, we’ll process the exchange and ship your new Spare Tire Cover.
  • Note: Exchanges are subject to availability. If the desired item is unavailable, we’ll process a refund instead.

Refunds

  • Fast and Fee-Free:
    • Timeframe: Approved returns are processed within 3 business days of reaching our facility.
    • Method: Refunds will be issued to your original payment method (e.g., PayPal, credit/debit card)—we’ll email you to confirm, just reply to finalize.
    • Cost: No fees—you’ll get back what you paid for the Spare Tire Cover.
    • Full Order Returns: If you return everything, we’ll refund the total, including the original shipping fee (if charged).
  • Note: Bank processing may add 5-15 business days. If you don’t see your refund after 15 business days, contact us—we’ll respond within 2-3 business days.

Shipping Your Return

  • Return Method: Returns must be sent by mail using the prepaid shipping label included in your package.
  • Return Address:
    65 Nguyen The Bao, Ward 9, Tuy Hoa, Phu Yen 56000, Vietnam
  • Shipping Note: International returns may take longer due to transit times.

Your Statutory Rights

This policy does not override your consumer rights. For more details, please check our Terms and Conditions.